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Before you contact us, we'll ask you some questions. This way we'll be able to help you better!

I want to change the name on my ticket

You don't have to worry about the name on the ticket. In most cases, it's not needed to change the name on the ticket. The only thing that gets verified at the entrance is the barcode and you can just enter the event. In some exceptional cases, tickets are strictly personal. In such cases, we try to have a partnership with the event organizer to automatically change the name on the ticket after your purchase. When we don't have a partnership, we block the event to make sure no tickets can be sold on TicketSwap.