How can we help you?

    The event I bought/sold a ticket for is canceled, what happens now?

    Whenever an event is canceled, we are always dependent on what decision the ticket provider/organizer will take on how to solve the issue for the original buyers of the ticket (in the case of TicketSwap the sellers).

    We will always follow the decision of the ticket provider/organizer and will help arrange the same solution for the buyers on TicketSwap.

    Regular sale (not SecureSwap)

    As soon as the ticket provider/organizer has indicated that they will refund the original buyers, we will reach out to the sellers and ask them to refund the amount they have received from TicketSwap to the buyers via our platform.

    Please take into account that it can take up to several weeks before the seller can refund the ticket, as ticket providers/organizers often take 3-4 weeks before refunding the original buyers.

    We will always chase the seller multiple times to pay back the refund. If they refuse to, they will be banned from the TicketSwap platform and you as a buyer would be able to file a police report against the seller. Unfortunately, TicketSwap will not be able to compensate for the financial loss.

    SecureSwap
    Whenever you bought a ticket with SecureSwap, there is no need for us to get the money back from the buyer as we are able to settle the possible refund with the organizer ourselves.

    As soon as the organizer has indicated that the buyers will be refunded, we will inform the buyers on our platform about their refunds and the refund amount via email.

     

    More than 4,100,000 happy users from over 20 different countries!

    Killian

    super had ze super snel verkocht

    Irene

    Top! Voor ik wist zijn mijn kaartjes verkocht en is iemand anders er blij mee.

    Rob

    ik ben telkens net te laat ......... krijg de melding en de tickets zijn al weg... Balen

    ChAn

    Superduper. Ticket sold quickly and efficiently. Easy to use and legit.

    Roland

    Wow, Apple Pay support from the browser, a super fast and seamless experience. Great UX!

    Noémi

    TicketSwap is very easy to use, everything went well with the ticket!

    Shalindra

    Super handig en erg vertrouwelijk!

    Marielle

    Binnen no time mijn kaartje kwijt. Voor een redelijke prijs voor de koper zoals het hoort!!

    Jorn

    serieus... 1 ticket stond gewoon bijna 1 half uur te koop. Bots??

    Mymza

    First time I used! So far so good. Looking forward to using TicketSwat fot the next adventure.

    Nickolas

    same ticket is paying for more then 20 min

    sarah

    De verkoop van mijn tickets ging erg soepel! Echt een aanrader voor verkopen en kopen van tickets!!

    Angela

    It was easy and I got a working ticket. Very pleased!!

    Moshe

    used 2 times and 2 times worked perfect!

    Wiard

    Zeer hoge service kosten en onderhandelingskosten.

    Zoe

    Reliable trust worthy site , got the tickets I wanted and they worked

    Jade

    I receive notifications, but when I open the app, there is nothing there?

    Marta

    this ticket is on sale for 30 m and the buying is blocked since the second I got the alert...

    Jana

    opzoek naar een zaterdag ( overdag ) ticket paradigm !

    Sebastien

    Should be a minimum threshold for ticket alerts too to avoid parking tickets alerts etc

    Killian

    super had ze super snel verkocht

    Irene

    Top! Voor ik wist zijn mijn kaartjes verkocht en is iemand anders er blij mee.

    Rob

    ik ben telkens net te laat ......... krijg de melding en de tickets zijn al weg... Balen

    ChAn

    Superduper. Ticket sold quickly and efficiently. Easy to use and legit.

    Roland

    Wow, Apple Pay support from the browser, a super fast and seamless experience. Great UX!

    Noémi

    TicketSwap is very easy to use, everything went well with the ticket!

    Shalindra

    Super handig en erg vertrouwelijk!

    Marielle

    Binnen no time mijn kaartje kwijt. Voor een redelijke prijs voor de koper zoals het hoort!!

    Jorn

    serieus... 1 ticket stond gewoon bijna 1 half uur te koop. Bots??

    Mymza

    First time I used! So far so good. Looking forward to using TicketSwat fot the next adventure.

    Nickolas

    same ticket is paying for more then 20 min

    sarah

    De verkoop van mijn tickets ging erg soepel! Echt een aanrader voor verkopen en kopen van tickets!!

    Angela

    It was easy and I got a working ticket. Very pleased!!

    Moshe

    used 2 times and 2 times worked perfect!

    Wiard

    Zeer hoge service kosten en onderhandelingskosten.

    Zoe

    Reliable trust worthy site , got the tickets I wanted and they worked

    Jade

    I receive notifications, but when I open the app, there is nothing there?

    Marta

    this ticket is on sale for 30 m and the buying is blocked since the second I got the alert...

    Jana

    opzoek naar een zaterdag ( overdag ) ticket paradigm !

    Sebastien

    Should be a minimum threshold for ticket alerts too to avoid parking tickets alerts etc

    Killian

    super had ze super snel verkocht

    Irene

    Top! Voor ik wist zijn mijn kaartjes verkocht en is iemand anders er blij mee.

    Rob

    ik ben telkens net te laat ......... krijg de melding en de tickets zijn al weg... Balen

    ChAn

    Superduper. Ticket sold quickly and efficiently. Easy to use and legit.

    Roland

    Wow, Apple Pay support from the browser, a super fast and seamless experience. Great UX!

    Noémi

    TicketSwap is very easy to use, everything went well with the ticket!

    Shalindra

    Super handig en erg vertrouwelijk!

    Marielle

    Binnen no time mijn kaartje kwijt. Voor een redelijke prijs voor de koper zoals het hoort!!

    Jorn

    serieus... 1 ticket stond gewoon bijna 1 half uur te koop. Bots??

    Mymza

    First time I used! So far so good. Looking forward to using TicketSwat fot the next adventure.

    Nickolas

    same ticket is paying for more then 20 min

    sarah

    De verkoop van mijn tickets ging erg soepel! Echt een aanrader voor verkopen en kopen van tickets!!

    Angela

    It was easy and I got a working ticket. Very pleased!!

    Moshe

    used 2 times and 2 times worked perfect!

    Wiard

    Zeer hoge service kosten en onderhandelingskosten.

    Zoe

    Reliable trust worthy site , got the tickets I wanted and they worked

    Jade

    I receive notifications, but when I open the app, there is nothing there?

    Marta

    this ticket is on sale for 30 m and the buying is blocked since the second I got the alert...

    Jana

    opzoek naar een zaterdag ( overdag ) ticket paradigm !

    Sebastien

    Should be a minimum threshold for ticket alerts too to avoid parking tickets alerts etc