How can we help you?

    What happens when my ticket doesn't work?

    Luckily this rarely happens. However, if something goes wrong we will do our best to help you swiftly find a proper solution.

    Currently standing in front of the entrance?

    That's super unfortunate! Please double check with the people at the entrance and try to collect as much evidence as possible. Example evidence is a picture of the scanning equipment saying the ticket is not valid or an official ‘proof of refusal’ from the venue or ticket company.

    How do I report a ticket that didn't work?

    After the event has taken place, you will receive an email from us (see below), prompting you to report whether the ticket worked or not. If your ticket does appear to be invalid, TicketSwap will put you and the seller in touch through a moderated chat with one of our support agents, in order to find an amicable solution.

    Please make sure to gather as much as evidence as possible (pictures of the scan device, a proof of rejection from the venue, proof of payment of a new ticket).

    More than 3,700,000 happy users from over 20 different countries!

    Alex

    So easy!! Sold tickets in 25 minutes! Will definitely use this site again if I need to sell

    teddy

    Great tool will certainly use it again thank you

    Jason

    awsome ticket sold in less than 5mins

    Laszlo

    Cruisin w/ Patrice Bäumel tickets

    Jelte

    Thanks voor de goede handeling

    Oskar

    Great customer services after I mistakenly sold a ticket that could not be used.

    Mike

    seemed to work in a seamless manner - well done

    Danielly

    I don’t want anymore receive notifications how can I cancel?

    Mat

    TicketSwap is amazing! Completely effortless. Thanks so much

    Radha

    Very easy and safe way to sell tix. Will use again!

    Danni

    Such an easy way to deal with selling tickets online! Thank you!

    Devon

    Nice and easy. Would use again.

    Alex

    Very intuitive and straightforward workflow. Completely hassle-free. Congrats!

    Melissa

    Very impressed. I put my tickets online and within 10 minutes they had both been sold. Very happy.

    Susy

    Snel verkocht , tegen redelijke prijs. Top !!!

    Elliott

    As reliable as it gets when it comes to secondary ticket buying/selling

    Giulia

    Used once and it worked.. satisfied!

    Sarahn

    goede laadtijden alleen wel kut dat de tickets zo snel weg zijn

    Annabelle

    Please start an option for ticket exchange between two people Thank you !

    Victor

    Great and reliable site ! Congratulation !

    Alex

    So easy!! Sold tickets in 25 minutes! Will definitely use this site again if I need to sell

    teddy

    Great tool will certainly use it again thank you

    Jason

    awsome ticket sold in less than 5mins

    Laszlo

    Cruisin w/ Patrice Bäumel tickets

    Jelte

    Thanks voor de goede handeling

    Oskar

    Great customer services after I mistakenly sold a ticket that could not be used.

    Mike

    seemed to work in a seamless manner - well done

    Danielly

    I don’t want anymore receive notifications how can I cancel?

    Mat

    TicketSwap is amazing! Completely effortless. Thanks so much

    Radha

    Very easy and safe way to sell tix. Will use again!

    Danni

    Such an easy way to deal with selling tickets online! Thank you!

    Devon

    Nice and easy. Would use again.

    Alex

    Very intuitive and straightforward workflow. Completely hassle-free. Congrats!

    Melissa

    Very impressed. I put my tickets online and within 10 minutes they had both been sold. Very happy.

    Susy

    Snel verkocht , tegen redelijke prijs. Top !!!

    Elliott

    As reliable as it gets when it comes to secondary ticket buying/selling

    Giulia

    Used once and it worked.. satisfied!

    Sarahn

    goede laadtijden alleen wel kut dat de tickets zo snel weg zijn

    Annabelle

    Please start an option for ticket exchange between two people Thank you !

    Victor

    Great and reliable site ! Congratulation !

    Alex

    So easy!! Sold tickets in 25 minutes! Will definitely use this site again if I need to sell

    teddy

    Great tool will certainly use it again thank you

    Jason

    awsome ticket sold in less than 5mins

    Laszlo

    Cruisin w/ Patrice Bäumel tickets

    Jelte

    Thanks voor de goede handeling

    Oskar

    Great customer services after I mistakenly sold a ticket that could not be used.

    Mike

    seemed to work in a seamless manner - well done

    Danielly

    I don’t want anymore receive notifications how can I cancel?

    Mat

    TicketSwap is amazing! Completely effortless. Thanks so much

    Radha

    Very easy and safe way to sell tix. Will use again!

    Danni

    Such an easy way to deal with selling tickets online! Thank you!

    Devon

    Nice and easy. Would use again.

    Alex

    Very intuitive and straightforward workflow. Completely hassle-free. Congrats!

    Melissa

    Very impressed. I put my tickets online and within 10 minutes they had both been sold. Very happy.

    Susy

    Snel verkocht , tegen redelijke prijs. Top !!!

    Elliott

    As reliable as it gets when it comes to secondary ticket buying/selling

    Giulia

    Used once and it worked.. satisfied!

    Sarahn

    goede laadtijden alleen wel kut dat de tickets zo snel weg zijn

    Annabelle

    Please start an option for ticket exchange between two people Thank you !

    Victor

    Great and reliable site ! Congratulation !

    Show all testimonials