Last update: 23 March 2023
Who are we and what do we do?
We are TicketSwap B.V., acting under the name TicketSwap. You can find our contact information at the bottom of this Privacy Statement. TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out, with a focus on fraud prevention by strict checks and collaborations with organizations and partners (the Services). You can find more information about us and our Services on our Website: www.ticketswap.com (and all its subdomains for other countries) (the Website) or on the mobile application offered under the name TicketSwap (the App).
In this Privacy Statement we explain which personal data we collect through our Services, Website and App. We also explain for which purposes we use personal data, how we secure them and how long we store them. At the bottom of this Privacy Statement we explain what rights you have regarding your personal data and how you can exercise these rights.
Privacy and Privacy Legislation
We care about your privacy. We comply with the General Data Protection Regulation (GDPR) and other relevant legislation regarding the protection of personal data. This legislation will be referred to hereinafter as the Privacy Legislation.
In this Privacy Statement the notion of “personal data” is understood as all the information by which you can be, directly or indirectly, identified. This definition is in accordance with the Privacy Legislation.
Which personal data do we collect and for which purposes do we use them?
We can collect various sorts of personal data of you when you use our Website, App and/or Services:
Name, date of birth, gender, city and country of residence, telephone number, email address,avatar and any personal data that you include in your account or feedback
Payment and Country Information
Bank account, tokenized payment details and bank account holder name.
the country of residence provided by you, your IP-address, the prefix of your phone number, the country code of your IBAN and the country of the event
Know Your Customer (KYC)
Social Media Information
Facebook app specific ID and Twitter ID
IP address, cookies and pixels
Personal and technical information
Why can we process your personal data?
We process your personal data on the following legal bases:
Consent: For sending newsletters and direct marketing through email, push notifications and marketing via other channels we request your permission. This permission can also easily be withdrawn through the unsubscribe link in each newsletter or by going to your account settings and disabling the toggle for email preferences.
Performance of the agreement: We process your general information, payment information, social information and electronic identifiers to provide our Services to you as a user.
Legal obligation: We are required to store certain general information and payment data in our records for Tax Authorities, such as invoice data, bank account details, phone number and your country of residence.
Legitimate interest: For processing general information, social information and electronic identifiers, in order to log user activities to identify and prevent unlawful use of the account and Services. To fulfill our tax obligations, we process various (personal) data to determine where a transaction took place (and consequently, VAT is due), namely the country of residence provided by you, your IP-address, the prefix of your phone number, the country code of your IBAN and the country of the event.
Are you under the age of sixteen?
If you are younger than sixteen years, you are not allowed to register your profile on our Websites or Apps. This is because the law (GDPR) gives us strict rules on the personal data of minors.
For which marketing purposes do we process your personal data?
Depending on your (optional) consent, we may send you marketing emails about tickets for your favorite events available on TicketSwap. If you have sold or bought a ticket on our platform, we are allowed to opt you in for receiving marketing emails. You can unsubscribe from receiving these emails at any time. You can do this easily by clicking the unsubscribe button in the marketing email you receive or by going to your account settings and disabling the toggle for email preferences. Please note that if you opt-out of receiving marketing-related emails from us, we retain the right to communicate to you regarding the services you use (e.g. support and important legal notices).
Based on your (optional) consent, we may use your personal information to show you personalized advertisements. We may share this information with third party advertising partners in order to show you such advertisements. You may object to this processing at any time by sending an email to email@example.com.
Depending on your (optional) consent, we may use the content of any user reviews you submit to our website for marketing purposes on our website and third party websites. You may object to this processing at any time by sending an email to firstname.lastname@example.org.
How long do we keep the personal data?
It is our policy to store and process personal data that is essential in providing you with the best service possible. We do not store or process personal data we don’t use.
We keep the personal data as long as we need them for the purposes stated below:
Personal data in our accounting records for Tax Authorities are stored for at least 10 years after you have bought or sold on our Platform;
Personal data we process to prevent (users that have committed) fraud we store for at least 5 years after your last login.
All other personal data used within the context of your account we store for 5 years after your last login. If your account is inactive we will send you a reminder after 3 years, 4 years and 5 years of inactivity. After 5 years weremove your account and personal data if your account remains inactive. We will remove your personal data as well after you deleted your account.
Do we share your personal data with others?
We use the services of “Processors” for the processing of (personal) data. Within this context these Processors receive personal data from us which they process on our behalf and for our purposes. We use, for instance, processors for hosting our data, assisting us in support services, providing (marketing and platform) analytics and insights and sending out mass communication (e.g. via mail and SMS).
The Processors must strictly follow our instructions regarding the processing of such personal data. Therefore, they will not use the personal data for their own purposes. We will ensure that all Processors comply with the requirements of the Privacy Legislation. We require all our processors to sign a data processing agreement and processors are required to demonstrate compliance with the data processing agreement at TicketSwap’s request.
For the SecureSwap services, we act as Joint Controller, together with the ticket providers that joined the SecureSwap service. Jointly with the ticket providers we defineour respective responsibilities, roles and relationships in a mutual arrangement.
TicketSwap is the first point of contact for executing your rights asdescribed in this Privacy Statement in relation to the personal data processed for the SecureSwap services. Where appropriate, TicketSwap (or the ticket provider) may refer you to the other party, if you can exercise your rights more quickly or effectively with that other party.
We may also share your personal data with external controllers in the following cases:
Payments: Your Payment will be processed via a third-party payment service provider. We currently use Stripe and Wise for providing this service. Any personal data you provide to this payment provider will be processed by the payment provider (as separate Controller) in accordance with their own privacy policies.
Tax authorities: We are legally obliged to include (some of) the personal data in our financial administration, which may have to be shared with various national tax authorities. The tax authorities will process these personal data as separate Controller in accordance with its own privacy policies.
Event organizers: On an occasional basis, namely when an event organizer needs to cancel or change an event, the organizer asks us which tickets have been sold through our platform to make sure the correct owners are informed and/or refunded. Such information may also be used by the event organizers to prevent fraud. The event organizer in such case acts (as separate Controller) in line with its own privacy policies.
Apart from the above, we may share your personal data with third parties if we are legally obliged to do so. TicketSwap does not sell, trade or rent personal data to third parties. We may share generic aggregated data with our business partners and trusted affiliates. In such cases the data will be fully anonymized.
Is your data transferred outside the European Economic Area (EEA)?
We may transfer personal data to parties outside the EEA, if one of our Processors or Joint Controllers is established outside the EEA. We make sure the transmission of personal data outside the EEA is in accordance with the Privacy Legislation (chapter 5 of the GDPR), meaning the personal data will only be transferred to a company or country that provides an adequate level of protection.
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